Case & Incident
Man­age­ment Features

Enable your team to better
track, act, and report
on cases with Salus.

Built for Case Work

Our cloud-based software was designed and built ‘in the field with case workers, managers, and leadership to better support service providers and their constituents.

  • Cloud-based Case & Incident Management
  • Monthly Per User Subscription
  • Sector-specific Configurations
  • Global Community of Users & Developers
  • Full Time Availability
  • Customization & Integration Services
  • Technical Support
An image showing a sample salues of desktop screen.

Designed to Adapt

Configure the workflow, forms, and reporting to deliver more effective services and help the individuals and families you serve. Salus offers a flexible solution so that technology enables your team to focus on those in need.

  • Intuitive User-Interface
  • Flexible Forms & Workflow
  • Configurable Dashboards
  • Built-in Safeguards for Data Protection
  • Timely Alerts & Notifications
  • Powerful Reporting on Cases & KPIs
  • Full Mobile & Offline Use
An image showing a sample graphs.

Features

Our role-based approach for case management allows case workers, managers, administrators, and service providers to access different capabilities. Shown below are the core features and who in your organization can carry out these functions.

Seamless web & mobile user experience
Case & incident workflow
Specialized forms & workflows for services or specialties
Offline mode to create & update cases
Photo, audio, document attachments to cases & incidents
In-app alerts & notification emails for important updates
Full internationalization & support for localization
Referrals for provision of services
Consent-based record sharing
Access requests for other users&39; cases
Case exports to PDF, Excel, CSV, JSON formats
Full history of changes made to each record
Manage closed and disabled cases
Case search & filters
Search for duplicate cases during registration
Validation of case information
Workflow for unaccompanied & separated children
Manager oversight of assessments, plans & case closures
Summary dashboards and Key Process Indicators
Manager notes and reminders to case workers
Audit log for a full history of changes made to a case
Tools for distributing cases to balance workload
Transfer cases between organizations
Oversight-oriented audit logs of all actions in system
Manage role- and form-based data access
Aggregate reporting to support Monitoring & Evaluation
Duplicate record detection tools
Administrator interface for translating custom forms
Customizable logos, contact information & help links
User account integration with external identity providers
Seamless web & mobile user experience
Case & incident workflow
Specialized forms & workflows for services or specialties
Offline mode to create & update cases
Photo, audio, document attachments to cases & incidents
In-app alerts & notification emails for important updates
Full internationalization & support for localization
Referrals for provision of services
Consent-based record sharing
Access requests for other users&39; cases
Case exports to PDF, Excel, CSV, JSON formats
Full history of changes made to each record
Manage closed and disabled cases
Case search & filters
Search for duplicate cases during registration
Validation of case information
Workflow for unaccompanied & separated children
Manager oversight of assessments, plans & case closures
Summary dashboards and Key Process Indicators
Manager notes and reminders to case workers
Audit log for a full history of changes made to a case
Tools for distributing cases to balance workload
Transfer cases between organizations
Oversight-oriented audit logs of all actions in system
Manage role- and form-based data access
Aggregate reporting to support Monitoring & Evaluation
Duplicate record detection tools
Administrator interface for translating custom forms
Customizable logos, contact information & help links
User account integration with external identity providers
Seamless web & mobile user experience
Case & incident workflow
Specialized forms & workflows for services or specialties
Offline mode to create & update cases
Photo, audio, document attachments to cases & incidents
In-app alerts & notification emails for important updates
Full internationalization & support for localization
Referrals for provision of services
Consent-based record sharing
Access requests for other users&39; cases
Case exports to PDF, Excel, CSV, JSON formats
Full history of changes made to each record
Manage closed and disabled cases
Case search & filters
Search for duplicate cases during registration
Validation of case information
Workflow for unaccompanied & separated children
Manager oversight of assessments, plans & case closures
Summary dashboards and Key Process Indicators
Manager notes and reminders to case workers
Audit log for a full history of changes made to a case
Tools for distributing cases to balance workload
Transfer cases between organizations
Oversight-oriented audit logs of all actions in system
Manage role- and form-based data access
Aggregate reporting to support Monitoring & Evaluation
Duplicate record detection tools
Administrator interface for translating custom forms
Customizable logos, contact information & help links
User account integration with external identity providers
Seamless web & mobile user experience
Case & incident workflow
Specialized forms & workflows for services or specialties
Offline mode to create & update cases
Photo, audio, document attachments to cases & incidents
In-app alerts & notification emails for important updates
Full internationalization & support for localization
Referrals for provision of services
Consent-based record sharing
Access requests for other users&39; cases
Case exports to PDF, Excel, CSV, JSON formats
Full history of changes made to each record
Manage closed and disabled cases
Case search & filters
Search for duplicate cases during registration
Validation of case information
Workflow for unaccompanied & separated children
Manager oversight of assessments, plans & case closures
Summary dashboards and Key Process Indicators
Manager notes and reminders to case workers
Audit log for a full history of changes made to a case
Tools for distributing cases to balance workload
Transfer cases between organizations
Oversight-oriented audit logs of all actions in system
Manage role- and form-based data access
Aggregate reporting to support Monitoring & Evaluation
Duplicate record detection tools
Administrator interface for translating custom forms
Customizable logos, contact information & help links
User account integration with external identity providers
Case WorkersManagersAdministratorsService Providers
Seamless web & mobile user experience
Case & incident workflow
Specialized forms & workflows for services or specialties
Offline mode to create & update cases
Photo, audio, document attachments to cases & incidents
In-app alerts & notification emails for important updates
Full internationalization & support for localization
Referrals for provision of services
Consent-based record sharing
Access requests for other users’ cases
Case exports to PDF, Excel, CSV, JSON formats
Full history of changes made to each record
Manage closed and disabled cases
Case search & filters
Search for duplicate cases during registration
Validation of case information
Workflow for unaccompanied & separated children
Manager oversight of assessments, plans & case closuresv
Summary dashboards and Key Process Indicators
Manager notes and reminders to case workers
Audit log for a full history of changes made to a case
Tools for distributing cases to balance workload
Transfer cases between organizations
Oversight-oriented audit logs of all actions in system
Manage role- and form-based data access
Aggregate reporting to support Monitoring & Evaluation
Duplicate record detection tools
Administrator interface for translating custom forms
Customizable logos, contact information & help links
User account integration with external identity providers